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How a PIR ensures that communities continue to benefit from safe, efficient, and data-driven public services.

Client

Queensland Department of Transport and Main Roads

Industry

Government School Transport

Our Role

Delivery of a post implementation review to support and inform future data-driven projects

Services

Post Implementation Review & Independent Assurance

Overview.

The School Crossing Supervisor Scheme (SCSS) Database Replacement Project, delivered by the Queensland Department of Transport and Main Roads (TMR), modernised a critical legacy system supporting school-crossing safety operations across Queensland. The previous database had reached end-of-life and posed operational and data-integrity risks to one of TMR’s essential community-safety programs.

The replacement project implemented a secure, scalable, and contemporary digital solution that streamlined daily operations, improved data quality, and enhanced the reliability of statewide safety reporting. The new system enables the efficient management of program information through improved automation, consistent processes, and intuitive user interfaces, ensuring a sustainable platform for future business needs.

Following a successful go-live, an independent Post Implementation Review (PIR) was conducted by PM Solutions, in accordance with the Queensland Government Enterprise Architecture (QGEA) Portfolio, Program and Project Assurance Framework for digital and ICT initiatives. The PIR assessed how effectively the project achieved its objectives, delivered planned benefits, and strengthened TMR’s digital-delivery capability.

Requirement.

Under the Queensland Government’s assurance framework, a PIR is a mandated activity for major digital and ICT initiatives to confirm that investments deliver their intended value.

TMR engaged PM Solutions—Queensland’s leading accredited assurance provider—to independently assess the project’s performance, focusing on:

  • achievement of business-case objectives and service-delivery outcomes;
  • effectiveness of governance, management, and reporting;
  • performance against scope, schedule, and budget;
  • realisation of benefits and plans for their continued measurement; and
  • lessons and recommendations to inform future TMR initiatives.

PM Solutions applied its evidence-based assurance methodology, aligned to the QGEA Portfolio, Program and Project Assurance Framework, ensuring consistency, transparency, and actionable improvement insights.

Challenges.

Delivering a large-scale system replacement within fixed timeframes presented several common challenges for government digital projects, including:

  • Governance complexity:
    • multiple and evolving delivery frameworks required careful alignment and created documentation-management challenges during planning and execution.
  • Fixed transition deadline:
    • the decommissioning schedule for the legacy system required accelerated delivery while maintaining quality and compliance.
  • Platform maturity:
    • the project was one of TMR’s early adoptions of a low-code enterprise platform, requiring the concurrent development of consistent design, testing, and security standards.
  • Change and adoption:
    • transitioning from manual and paper based processes to a fully digital workflow required targeted communication, up-skilling, and end-user readiness activities across geographically dispersed teams.

Despite these challenges, the project team demonstrated strong collaboration across TMR divisions and vendor partners, applying an agile, “one-team” approach that prioritised transparency, responsiveness, and quality outcomes.

Outcomes.

The Post Implementation Review confirmed that the project successfully met its business-case objectives and delivered measurable operational and strategic benefits.

Key outcomes included:

  • Achievement of objectives:
    • the new digital system was delivered on time and within budget, eliminating reliance on end-of-life technology and improving data accuracy, compliance, and operational efficiency.
  • Strong governance and collaboration:
    • the project’s oversight and escalation structures were well-defined, ensuring informed decision-making and proactive issue management.
  • Effective financial and schedule control:
    • delivery was achieved under budget, reflecting efficient resource use and disciplined project management.
  • Benefits realised:
    • early benefits—such as improved automation, data accuracy, and reporting—were observed immediately post-implementation, with formal benefits tracking continuing post-project closure.
  • Lessons to emulate:
    • the review identified valuable insights into agile delivery, user-readiness planning, and governance for low-code platforms, prompting TMR to establish reusable design patterns and assurance standards for future projects.

The PIR reinforced the value of independent assurance in validating success, capturing organisational learning, and strengthening governance maturity.

By aligning to the QGEA Portfolio, Program and Project Assurance Framework, PM Solutions enabled TMR to demonstrate transparency, confidence, and continuous improvement across its digital transformation agenda—ensuring Queensland communities continue to benefit from safe, efficient, and data-driven public services.

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